FOOD AND BEVERAGE SERVICES
Food and beverage service is the commercial aspect of the food industry, in which individuals are provided with meals at a place of business in exchange for money or some other form of payment. This can be either casual dining or fine dining establishments across the world. These establishments, including bars and taverns, are major components of the tourism sector.
Food and beverage services or F&B service is a professional industry that includes restaurants, bars, cafeterias, canteens, food courts and other food-based hospitality businesses which provide meals to its customers for various purposes like meetings, gatherings, recreation etc.
Food and beverage service is a growing industry in the United States. Food and beverage service workers provide services that enhance an individual’s dining experience including preparing drinks, mixing ingredients to prepare food, serving customers at a table, delivering orders to the table, and managing a section of the restaurant.
Food and beverage service workers are also labeled as servers, waiters/waitresses, bartenders, bussers, runners, hosts, dishwashers, cooks (not including chefs), assistants (e.g., salad preparers).
To be successful in food service industry it is important to be able to do more than just take orders and serve food. You must have knowledge of the different types of foods and beverages offered, how to present them in an appealing manner, and most importantly you must be friendly.
You must also Know Proper Table Service Etiquette.
The food and beverage industry has always been an integral part of society. The earliest origins of food and beverage can be traced back to time when people lived in caves. Evidence suggests that the men in the family would hunt for wild animals while women were responsible for gathering roots, nuts, fruits, vegetables, and herbs for food preparation.
As the years went on, with advancements in technology and machinery, humans lost some of their dependence on hunting for food. Rather most people started to grow their own crops or purchase from local farmers. This led to a more dependable food supply which eventually allowed them to focus efforts towards other activities such as building schools, churches, and government buildings.
Food was still not readily available to everyone, especially those living in the more rural areas of the country. Families were large usually with 7 or more children that had different tastes and preferences. Therefore having a one stop shop for all foods would not work well since they could not all be satisfied by just growing produce or buying from local farmers.
In order for a more efficient food supply to exist the Industrial Revolution had to take place. This allowed people to focus their energy towards one activity that would benefit many, rather than doing multiple activities which only benefited a small group of people. The invention of electricity and appliances such as refrigerators also played a huge role in food supply.
As time went on even more changes took place in the way people obtained their food and beverages, which lead to the development of what we know today as food service industry. By the late 1900’s many countries had established restaurants that catered to both upper-class citizens and middle class workers alike. Technology also played a huge role in developing restaurants as we know them by introducing the use of gas and electricity for cooking as well as providing more efficient ways to prepare food such as using a blender rather than a rock.
Another huge development that took place in food service is the introduction of drive-through windows. This allowed customers to stay within their cars while they ordered their food rather than having to get out of their car. This change made fast food even faster and more efficient for customers.
The drive-through window was not the only advancement in technology that occurred in food service however; it also led many restaurants to establish separate counters for people who wanted to place an order, but did not want to stay inside the restaurant. The invention of the telephone also allowed people to easily place an order ahead of time or even call their orders in when they were ready without having to be inside the restaurant.
The advancements that took place throughout the years only helped advance food service more, which can be seen today through many different types of services including online ordering and delivery, separate counters for mobile orders, and even electronic menu boards.
With all of the advancements in technology it is important to remember that food service employees are still people who need to practice general courtesy in order to make a customers visit a pleasant one. By providing good customer service along with appealing presentation you will be able to keep your customers coming back for more.
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