Lavazza Professional claimed that the acquisition of Fulfill is further evidence of the company’s commitment to improving both its product portfolio and its customer services.
Ashley Weller, UK market director at Lavazza Professional, said: “We’re hugely excited to welcome a well-established, reputable and market-leading service provider to the Lavazza family.
“It represents a service breakthrough for our business, extending the scope of Lavazza Professional by allowing us to provide a ‘one-stop-shop’ solution for machines, drinks, snacks and servicing.
‘We’ve been hugely appreciative of the excellent service that Fulfill have offered our customers for more than 20 years. With such a strong partnership already in place, it was a logical step for us to bring the operation into Lavazza Professional, when the opportunity arose.”
Weller continued: “Vending is a business that’s all about convenience’, he said. ‘We believe that the vending service we offer should be every bit as easy and convenient for our customers, as enjoying a top-quality drink is for their consumers. Now we’re able to offer a fully managed service, ‘under one roof’, that’s designed to deliver market-leading SLAs, we’re another step closer to achieving that ambition.”
Ken MacIsaac, business effectiveness director, Lavazza Professional, added: ‘We’re incredibly pleased with how smoothly the transition has progressed.
“The changes have been well received within both businesses and we’re looking forward to unlocking the new opportunities that the future holds.’
