As the country gears up to come out of the two-month long Covid-19 led lockdown, Westlife Development, the company that owns and operates McDonald’s restaurants in West and South India is all set to open its doors for its customers once again.
The company has led the way for the industry by implementing a 42-pointer checklist across its dine-in, delivery and take-out services, to ensure that its employees and customers are safe every step of the way.
So now, you can be rest assured while indulging in your cravings for the juiciest burgers and fries in town, while the company focusses on giving you a safe, hygienic and delightful dining experience.
Smita Jatia, director, Westlife Development Limited, said, “We have been extremely cognisant of the anxieties and concerns of our customers and employees through the ongoing health crisis, and their safety has been our top-most priority. In the last two months, we have closely watched the evolving situation and have constantly taken learnings from other markets that are closer to the cycle of recovery, to ensure we are able to deliver a reassuring and safe experience.”
“Our new restaurant experience has been created with utmost care to ensure that our customers and employees remain safe at every step,” she added.
The QSR giant has leveraged technology in a big way to create a safe environment for its employees and customers – right from enabling contact-less dine-in and take-out for customers to training each member of their crew working across their 315 outlets on hygiene best-practices, to being able to trace all ingredients right to their source.
“Over the years, we have invested significantly to weave technology across our business and in these challenging times we have been able to leverage our strong digital backbone to enable convenience and safety for our customers.” Jatia added.
What’s new in McDonald’s restaurants?
To give you a safe and comfortable dining experience, the company has created a restaurant that takes care of even the smallest of hygiene factors.
Additional safety processes have been added to the already stringent ones, which include thermal screening for all employees and customers along with ensuring social distancing every step of the way. So the next time you visit an outlet, you will see various social distancing markings in front of the self-ordering kiosks, front counter and washrooms, along with alternate table and chair seating arrangements in the dining area.
In addition to the above, customers and employees in the restaurant premises will have access to hand sanitisers at all touchpoints and crew members will always be seen wearing protective gears including masks and gloves. Moreover, in accordance with the government mandate, all staff members will mandatorily have the Aarogya Setu application on their phones.
To ensure the highest standards of food preparation and handling, the QSR giant is making sure that the food is prepared freshly once the order is placed and is served in a contactless manner without being touched by bare hands.
