Railway Minister Piyush Goyal asked caterers to provide quality food on trains. He conveyed to them that substandard food being served to train passengers is unacceptable.
The minister, who recently received complaints about over-pricing and quality of food being served to passengers on trains, said that the railways would not make any compromise on quality.He said that there should be a master plan for rates and concentration should be on quality rather than variety.
The minister told the caterers that strict action should be taken against cartels operating in the railways. Goyal asked caterers to impress the passengers with the quality of food.
The minister said that the catering staff would now use Point of Sale machines for accounting and if a bill was not given, the meal would be considered free.
The minister also said that service staff found taking tips would be blacklisted and warned that the tip system should be stopped.
Goyal also asked the caterers to create protocols for pantry cars to ensure roaches and other pests are taken care of. Make a checklist and set standard operating procedures, the minister told the caterers.
The representatives from food and beverage groups requested that all catering items should be priced in multiples of five which will aid the passengers and reduce instances of overcharging. They also suggested that unauthorised hawking on station and in trains should be eradicated.
Food and beverages industry players such as Hindustan Unilever Limited, Cafe Coffee Day, Nestle, Travel Food Services, Bikanerwala, among others took part in the interaction along with senior railway officials and IRCTC.